Contact
Email support@tickertrac.com for account, billing, source-coverage, privacy, or reliability issues. Include the ticker, approximate time, and the affected page or alert ID when relevant. Never email passwords, API keys, full card numbers, or brokerage credentials.
Response priorities
- Security, tenant-isolation, or incorrect-recipient alerts: immediate priority.
- Billing or account-access problems: next business-day target.
- Coverage, citation, or analysis-quality reports: reviewed with the source and model context.
- Feature requests: recorded for roadmap review without a delivery commitment.
Security reports
Use the subject line “Security report” and provide reproduction details without accessing, changing, or downloading another user's data. We will acknowledge good-faith reports and coordinate remediation.
Account deletion and exports
Delete your account directly from the signed-in Settings page. For a portable export or a deletion request you cannot complete after losing access, contact the support address from the email associated with your account.