What TickerTrac collects
We collect account information such as your email address, authentication records, watchlists, theses you author, alert and digest preferences, feedback, and the product events needed to operate and improve the service. Passwords are stored as one-way hashes. Payment details are handled by Stripe; TickerTrac does not store full card numbers.
Research and AI processing
TickerTrac processes public-company filings, news, transcripts, market data, and your thesis to provide cited research and monitoring. Relevant prompts, excerpts, and authored thesis text may be sent to contracted AI and data infrastructure providers solely to deliver the service. We do not sell your thesis or personal information.
Analytics and operational data
We use privacy-minimized first-party events to understand activation, reliability, alert usefulness, and cost. Product telemetry avoids copying thesis text into the analytics event ledger. Server logs and error monitoring may contain request metadata needed to diagnose security and reliability problems.
How information is shared
Information is shared only with service providers that help run authentication, hosting, databases, email, billing, error monitoring, market-data retrieval, and AI processing; when required by law; or as part of a corporate transaction. We do not permit providers to use account data for unrelated advertising.
Retention, deletion, and export
Account data is retained while your account is active and as needed for security, billing, legal, and operational obligations. You can delete your account from the signed-in Settings page. Primary account records are removed through that flow; encrypted backups and security logs expire on their normal retention schedule. Request a portable export or correction at support@tickertrac.com.
Security and choices
We use access controls, tenant-scoped authorization, encrypted network transport, and bounded operational logging. No online service can guarantee absolute security. You can pause alerts, change delivery preferences, cancel a paid plan, or delete your account at any time.
Contact and policy changes
Questions and privacy requests can be sent to support@tickertrac.com. Material policy changes will be posted here with a new effective date.