What TickerTrac collects
We collect account information such as your email address, authentication records, watchlists, theses you author, alert and digest preferences, feedback, and the product events needed to operate and improve the service. Passwords are stored as one-way hashes. Payment details are handled by Stripe; TickerTrac does not store full card numbers.
Research and AI processing
TickerTrac processes public-company filings, news, transcripts, market data, and your thesis to provide cited research and monitoring. Relevant prompts, excerpts, and authored thesis text may be sent to contracted AI and data infrastructure providers solely to deliver the service. We do not sell your thesis or personal information.
For the no-signup reason preview, the reason you submit is sent once to our contracted AI provider solely for that comparison. TickerTrac does not save the submitted reason, add it to analytics or public research, or carry it into signup.
The no-signup preview uses Cloudflare Turnstile to deter automated abuse. Cloudflare processes browser, device, and network signals for that anti-abuse check. TickerTrac does not send your submitted reason to Cloudflare.
Analytics and operational data
We use privacy-minimized first-party events to understand activation, reliability, alert usefulness, and cost. Product telemetry avoids copying thesis text into the analytics event ledger. A landing-page visit uses a tab-scoped random session value whose one-way server signature is retained solely to deduplicate refreshes; the analytics event does not retain the visitor's IP address, user agent, referrer, or a third-party tracking cookie. Server logs and error monitoring may contain request metadata needed to diagnose security and reliability problems.
For digest emails, our email provider may report delivery, bounce, complaint, approximate open, and link-click events. Open measurement uses a small tracking image and can be inaccurate when an email client blocks, caches, or preloads images. TickerTrac retains message identifiers, outcome types, and timestamps for delivery reliability and aggregate engagement measurement; the delivery-event ledger does not retain the message body, subject, or recipient address.
How information is shared
Information is shared only with service providers that help run authentication, hosting, databases, email, billing, error monitoring, market-data retrieval, and AI processing; when required by law; or as part of a corporate transaction. We do not permit providers to use account data for unrelated advertising.
Retention, deletion, and export
Account data is retained while your account is active and as needed for security, billing, legal, and operational obligations. You can delete your account from the signed-in Settings page. Primary account records are removed through that flow; encrypted backups and security logs expire on their normal retention schedule. Request a portable export or correction at support@tickertrac.com.
Security and choices
We use access controls, tenant-scoped authorization, encrypted network transport, and bounded operational logging. No online service can guarantee absolute security. You can pause alerts, change delivery preferences, cancel a paid plan, or delete your account at any time.
Contact and policy changes
Questions and privacy requests can be sent to support@tickertrac.com. Material policy changes will be posted here with a new effective date.